Don’t miss out on Full Fibre, the UK’s most reliable broadband technology. Now with ultrafast speeds up to 900Mbps
Included as standard with all packages. High speed, high security and low environment impact: meet our brand-new broadband hub with WiFi 6.
Our most advanced WiFi technology delivering a more powerful connection for up to 100 devices.
Secure Guest WiFi for your customers. No login pages, just simple password protection.
The new Sky Business hub covered in 85% recycled plastic, it's our greenest ever WiFi hub.
Before and during your installation date there will be a few things to check, helping your install experience to be as smooth as possible.
Before your Full Fibre is installed, your Sky Business Hub will be sent to you. You must self-install your equipment and your account manager will call to confirm this is up and running. If you have taken the 4G backup as well, you will also receive a USB dongle, which you will be required to plug into the USB socket on the back of the hub.
Depending on the type of property your business is in, you may need modification permissions. If your business is in a rented building, you should ensure you have permission from your landlord and/or the necessary authority to approve any works before the engineer arrives.
Permission to work: The Openreach engineer may discover they need to do some further work to complete the order e.g., drilling holes to fix a ladder so they can work safely. They won’t know this until they visit the site on the day of installation. If additional work is required, you (or the building owner) will need a permission to work form by Openreach. This will need to be signed and returned before installation takes place.
Wayleave permission:The engineer may also discover that some physical Openreach equipment needs to be installed on private land such as a pole or new ducts. In this instance, Openreach will send the customer (or building owner) a Wayleave agreement to sign.
Watch our video to see what Openreach engineers will need to install your Full Fibre service.
From first steps to job done, here’s all you need to know about what will happen on your installation day.
Most business’ fibre broadband is connected using a copper cable from the cabinet to the business. As Full Fibre is connected using only fibre optic cable, it is much more powerful and reliable. Full Fibre is the future of broadband and will replace old copper technology (also known as analogue telephone network), which is being switched off by Openreach in 2025.
You will, and your account manager will be able to advise you every step of the way. We have detailed in the ‘Your installation and what to expect’ section above.
We’ll always try to get you up and running as soon as possible. For Full Fibre installations we usually suggest that you allow one month from switching to being fully activated. Your account manager will keep you updated regularly with your installation progress.
Openreach engineers will be installing your Full Fibre connection. They work mornings from 8am-1pm or afternoons 1pm-6pm – installation usually takes between 2-4 hours. You will agree a date and time that suits you when you switch or upgrade.
You will - one of our account managers will contact you directly and be available to answer any questions throughout your switch, installation, and activation period.
Our Pro and Plus packages produce download speeds up to 150Mbps. With Speed Flex you can boost your download speed to between 300Mbps, 500Mbps & 900Mbps – that’s 10x faster than standard Fibre broadband. With Essential Full Fibre our download speeds are up to 76 Mbps.
Yes, if you have a landline it will move to your new Full Fibre connection. Please check that any business services will work over a digital voice/fibre connection before the engineer arrives.
There may be a small disruption in your service for drilling and potentially a brief interruption of service as we switch from your old broadband to Full Fibre.
If you have a third-party supplier that supports your business with your IT needs, we recommend that they should be present at your business when the Openreach engineer visits on your installation day.
Get in touch - we're here to help.
Call charges: may apply if you call from a non-Sky line. Check your provider’s tariff guide. New customers only. Sky Part Fibre or Full Fibre areas only. Speeds vary by location. Part Fibre speeds up to 76/19Mbps. Standard Full Fibre speeds up to 150/28Mbps. All prices exclude VAT at 20% and may very during contract. Save up to £456.00 with Sky Business as a new customer when you switch from BT Business as an existing BT Business customer that is currently paying Standard Pricing. This comparison compares Sky Business' Essential plan with download speeds of up to 76Mbps, priced at £27.95/month for 24-months, £29.95/month thereafter, and includes Installation & Activation, and Unlimited UK Calling Plan. Sky Business charges £0.00 for Postage & Packaging. Saving is vs BT Business' Standard Fibre 76 Essential + Digital Line plan with download speeds of up to 76Mbps, priced at £19.98/month for 6 months, £39.95/month for 18 months, £39.95/month thereafter. BT Business charges £0.00 for Installation & Activation, £9.95 one off fee for Postage & Packaging, and £7.00/month for Unlimited UK Calling Plan. Over 24 months, a BT Business customer paying Standard Prices with comparable contract features would pay £1,126.80 vs £670.80 with Sky Business as a new in-contract customer. Sky Business' Essential plan Total Cost over 24 months in contract is -£456.00 less than BT Business' Standard Fibre 76 Essential + Digital Line total Standard Pricing cost over 24 months. Save up to £337.20 with Sky Business as a new customer when you switch from BT Business as an existing BT Business customer that is currently paying Standard Pricing. This comparison compares Sky Business' Pro plan with download speeds of up to 76Mbps, priced at £37.95/month for 24-months, £39.95/month thereafter, and includes Installation & Activation, Unlimited UK Calling Plan, and 4G Backup. Sky Business charges £4.95/month for Static IP, and £0.00 for Postage & Packaging. Saving is vs BT Business' Standard Fibre 76 Enhanced + Digital Line plan with download speeds of up to 76Mbps, priced at £24.98/month for 6 months, £49.95/month for 18 months, £49.95/month thereafter, and includes 4G Backup, and Static IP. BT Business charges £0.00 for Installation & Activation, £9.95 one off fee for Postage & Packaging, £7.00/month for Unlimited UK Calling Plan, and £0.00/month for Static IP. Over 24 months, a BT Business customer paying Standard Prices with comparable contract features would pay £1,366.80 vs £1029.60 with Sky Business as a new in-contract customer. Sky Business' Pro plan Total Cost over 24 months in contract is -£337.20 less than BT Business' Standard Fibre 76 Enhanced + Digital Line total Standard Pricing cost over 24 months. Save up to £97.20 with Sky Business as a new customer when you switch from BT Business as an existing BT Business customer that is currently paying Standard Pricing. This comparison compares Sky Business' Plus plan with download speeds of up to 76Mbps, priced at £47.95/month for 24-months, £49.95/month thereafter, and includes Installation & Activation, Unlimited UK Calling Plan, and 4G Backup. Sky Business charges £4.95/month for Static IP, and £0.00 for Postage & Packaging. Saving is vs BT Business' Standard Fibre 76 Enhanced + Digital Line plan with download speeds of up to 76Mbps, priced at £24.98/month for 6 months, £49.95/month for 18 months, £49.95/month thereafter, and includes 4G Backup, and Static IP. BT Business charges £0.00 for Installation & Activation, £9.95 one off fee for Postage & Packaging, £7.00/month for Unlimited UK Calling Plan, and £0.00/month for Static IP. Over 24 months, a BT Business customer paying Standard Prices with comparable contract features would pay £1,366.80 vs £1,269.60 with Sky Business as a new in-contract customer. Sky Business' Plus plan Total Cost over 24 months in contract is -£97.20 less than BT Business' Fibre 76 Enhanced + Digital Line total Standard Pricing cost over 24 months. Pricing was verified by FDM on 26/11/2024 available via bt.com/business. Comparisons exclude pricing not available online via bt.com/business. Pay nothing upfront: Pay £0 for postage and packaging (normally £12.99 + VAT at 20%). Pay £0 for additional Openreach installation if required (normally £99 + VAT at 20%).
Full Fibre Plus customer adds speed flex 500 or 900: Speed flex 500/900 Mbps is included in your package for your contract term and cannot be removed. As part of this offer, you’ll receive an additional £15 off your package price for your contract term. At the end of your contract term, you’ll be charged the standard add-on monthly price and subject to the standard add-on terms (see your Contract Information or the Terms and Conditions for more information).
Stay connected guarantee: if your 4G back-up does not activate within 30 seconds of a reported broadband outage, we'll add a one-off £25 credit to your Sky Business account. New Pro & Plus customers only. One claim per customer. Requires working 4G back-up with coverage connected to mains power. To claim, you must report the outage to the Sky Business Customer Service Team within 24 hours.
30-day money back guarantee: To cancel without early termination charges, contact us within 30-days of activation. You’ll be refunded subscription payments paid (excludes delivery, install, add-on and usage fees).
Reliable service: thanks to our automatic 4G backup. 4G backup included with Pro and Plus packages only. 4G coverage required.
UK-wide Coverage: All products and services are tailored to each client and are subject to availability and location.
Call charges: Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide.
General - Broadband: Sky Part Fibre or Full Fibre areas only. Speeds: varies by location – check our speed checker or call us for speed estimate. Term: 12, 24 and 36-month terms available. Switching: we will manage your switch if from a provider on Openreach network. If Virgin or non-Openreach provider, you must manage and cancel your existing service once you have switched. Sky will not be liable if your existing provider fails to cancel your existing service. Installation: : Self-installation of Sky Business Hub and (if applicable) 4G Dongle required. 4G Backup: Requires 4G available on selected packs only. Unlimited UK calls: All packs include calls to 01, 02, 03, UK mobiles and Isle of Man numbers (excludes Channel Islands, indirect access, dial-up internet & 070 numbers) – subject to Sky’s Acceptable Use Policy. See our tariff guide, for details of our pay per use call charges. Premium rate numbers blocked by default. Block may be lifted via My Account. Premium rate numbers & international numbers charged separately - see our tariff guide. Restrictions: in the event of a power failure or broadband outage, calls to emergency services using VOIP technology via your broadband won’t be possible (even if you have 4G backup). Compatibility: You are responsible for ensuring that security alarms or other critical business services are compatible & will continue to work in an outage. Speed guarantee does not apply to 4G backup. Voice Lines: Essential and Pro packs include 1 digital phone line. Plus packs include up to 2 digital phone lines. Additional lines cost £10 (plus VAT) per month for each new line. Plus, a one-off £10 (plus VAT) activation fee, per line. Standard Security: includes a firewall on the router & restricts access to phishing and malware-infected sites. We can’t guarantee these will detect any viruses, so we strongly recommend that you protect your business from cybercrime by using up-to-date antivirus software.
Full Fibre/Ultrafast Broadband: Sky Full Fibre areas only. Full Fibre available to 21% of UK businesses. Speeds vary by location. Speeds up to: 76/19 Mbps with Essential full fibre 76/19 Mbps; 150/28 Mbps as standard with Full Fibre Pro & Plus; 300/47 & 500/60 & 900/105 with Speed Flex for Full Fibre Pro & Plus. Openreach engineer installation: required for new Full Fibre customers, cost £0 (normally £99). Speed Flex: 500/60 Mbps add-on included with 24/36-month terms for Plus package or £10 for 300/47Mbps or £20 for 900/105Mbps. Pro package extra monthly charge: £10 for 300/47Mbps or £15 for 500/60Mbps or £20 for 900/105Mbps add-on. Ultra-reliable & Full Fibre is the UK’s most reliable broadband technology: based on the Ofcom UK Home Broadband Performance report (published May 2020). Up to 10x faster: a comparison of Sky Business Full Fibre Pro & Plus with the Speed Flex 500 Mbps add-on (£15p/m (ex VAT)) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020).
Up to 10x faster: a comparison of Sky Business Full Fibre with 900 Mbps vs standard Part Fibre (69.4Mbps; Ofcom UK Home Broadband Report, published 14 September 2023).
Add-ons: SecurityEdge: included at no extra cost with Plus pack. Compatible router required. Available as an add-on for Essential and Pro pack, cost +£9 month. SecurityEdge will not work if connected via a VPN or a non-Sky Business DSNS server and certain web filtering features will not be available on the 4G Dongle. Term: add at any time. 30-days’ prior notice required to remove SecurityEdge add-on.
Static IP: cost +£4.95 a month. Address is owned by Sky Business. Static IP service will not be available during a broadband outage, even if you have 4G backup. Term: add at any time. 30-days’ prior notice required to remove Static IP. Once removed, Static IP address cannot be reinstated. Should you remove then add a Static IP add-on more than once within a 12-month period, an admin charge may apply see our tariff guide.
International calls: includes 500 minutes of calls to international landlines and mobiles in 48-popular destinations, after which Sky’s standard international rates apply, see our tariff guide. Cost: +£12 per month. Calls which are not included shall be billed in arrears. Sky will pro-rate your international call allowance and fee to reflect the period you received the service. You may see an adjustment on your next monthly bill. Term: Add at any time. 30-days’ prior notice required to remove your service. If you remove then add calls pack more than once within 12-months, an admin charge may apply, see our
