Blocking disputes

To protect our customers from fraud and harassment, we sometimes block calls to and from numbers that we think might be fraudulent or nuisance cold callers. Sometimes these numbers can be blocked incorrectly or might have been reallocated to someone new. Has your business number (or one of your customer's) been incorrectly blocked?

Email us at with:

  • Your name and contact number
  • Your email address
  • Your Sky Business account number
  • The number that has been incorrectly blocked
  • The reason you think the number should be unblocked

We’ll get back to you as soon as we can.

Last updated: 24 March 2021